Sales & Returns
Keep me cosy offers instant online ordering for the public. For wholesale ordering please contact us directly.
Keep me cosy only sells stock that is ready and available for dispatch. You have the option to pay via credit cards, paypal and afterpay.
Pre-orders are available on up-coming collections, dispatch times will be made clear in the item's description.
You have the option to register for an account during the checkout process or in store by submitting a sign-up form. Having an account meant a faster checkout next time and also give you exclusive discounts and offers.
We know that every pram has a different shape and style. Keep Me Cosy has tried and tested all the major brands, our products are a universal fit.
We're so confident that you will love the Keep Me Cosy range, that we offer free returns for 14 days from purchase within Australia.
Should you buy directly from our website and the product doesn't fit your pram we will return the full purchase price of the item excluding postage costs. Please ensure the liner has not been used with baby in the pram, as we cannot accept these back due to hygiene reasons. The goods must be returned by the buyer unused and in a resellable condition, unwashed and including packaging.
Please contact us at firstname.lastname@example.org, our customer service will process your request and advise you on the return procedure.
Faulty or damaged goods
In the unlikely event that your Keep Me Cosy product is damaged or faulty, we will gladly replace the product. Please contact us within two days of receiving the product.
We will send out a prepaid return label for you to return the item. To receive a replacement product, the product must be sent back to Keep Me Cosy for our team to assess the damage and or fault.
We offer a 3 month hardware warranty on goods manufactured by Keep Me Cosy.
Our warranty covers:
Press stud faults
The warranty is void when:
The products are used incorrectly.
Defect was described and sold as a factory second.
No reciept of purchase.
Outside the 3 months from purchase date.
Please note that the Keep Me Cosy range is a textile product much like clothing, the hardware warranty does not cover fabric discolouration or wear and tear.For all enquiries, please contact us at email@example.com.